5-Star Service Advisor – Diesel Shop Growth Path

Sapp Bros, Inc.; Clearfield (Clearfield County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition assistance

Gym membership reimbursement

Gas discount

Job summary

Sapp Bros is hiring a Service Advisor to greet customers, answer vehicle inquiries, and write service tickets in a fast-paced diesel maintenance shop. The role focuses on delivering 5-star service with safety and professionalism.

You will manage the service process from intake to completion, build strong customer relationships, and support inventory and fleet accounts. Join a team committed to Blessing and Serving others.

Qualifications

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and the ability to work with computer applications.
• A valid driver's license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service and build lasting relationships.
• Manage the service process from initial contact to completion.
• Ensure vehicles follow lock-out/tag-out safety procedures.
• Assign work orders to technicians and monitor completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow safety procedures, including lock-out/tag compliance.

Skills

Customer service

Typing

Computer applications

Driver's license

Math skills

Education

High school diploma or GED

Tools

Microsoft Office

Adding machine

Job description

Sapp Bros is hiring a Service Advisor to greet customers, answer vehicle inquiries, and write service tickets in a fast-paced diesel maintenance shop. The role focuses on delivering 5-star service with safety and professionalism.

You will manage the service process from intake to completion, build strong customer relationships, and support inventory and fleet accounts. Join a team committed to Blessing and Serving others.