Service Center Advisor

Sapp Bros, Inc.; Harrisonville (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Short & Long Term Disability

Employee Referral Program

On-Demand Pay

Paid Time Off

Paid Holidays

Uniform & Footwear Program

Employee Assistance Program

Tuition Reimbursement

Discounts on Gasoline & Diesel-25c off

Store & Restaurant Discounts

Career Advancement - We promote from内!

Job summary

Sapp Bros, Inc. is seeking an experienced Service Writer to deliver a five-star level of customer service.

You will greet customers, assist with inquiries about their vehicles, and write service tickets for vehicle maintenance in a fast-paced diesel shop environment. Responsibilities include building strong customer relationships, managing work orders, and ensuring timely, accurate communication from initial contact to completion of service.

Qualifications

• High school diploma, GED or equivalent, preferred.
• Minimum of 1 year of previous related experience in a service advisor or service writer role, preferred.
• Experience with typing or keyboarding.
• Physical presence at assigned work site, required.
• Valid Driver’s License with a good driving record

Responsibilities

• Builds strong customer relationships and ensures prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on all vehicles getting work done.
• Communicates with customers from initial contact through completion of maintenance.
• Maintains and contributes to efficient throughput of assigned jobs.
• Operates daily functions to ensure customer needs are met in a timely and efficient manner.
• Assigns work orders to the proper skilled technician to ensure high quality work.
• Delivers 5 Star Service by handling incoming calls to meet caller’s expectations professionally.
• Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Skills

Basic math

Typing

Computer skills

Adding machines

Driving license

Education

High school diploma or GED

Tools

Adding machine

Computer applications

Job description

Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Writer, you will provide our 5 Star level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Job Responsibilities

As a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.

Responsibilities of the Service Writer include:

• Builds strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on all vehicles getting work done.
• Communicates with customers from initial contact all through completion of maintenance, always ensuring that customer’s expectations are not just met but exceeded.
• Maintains and contributes to efficient throughput of assigned jobs.
• Operates daily functions to ensure customer needs are met in a timely and efficient manner.
• Assigns work orders to the proper skilled technician to ensure the highest quality of work is obtained.
• Delivers 5 Star Service by handling incoming calls to meet caller’s expectations in a professional and timely manner.
• Properly completing work orders.
• Helps with stocking and counting inventory.
• Assists with over the counter sales when needed.
• Helps with maintaining fleet accounts.
• Performs parts deliveries and pickups.
• Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.

Requirements

Successful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Requirements of the Service Writer include:

• High school diploma, GED or equivalent, preferred.
• Minimum of 1 year of pervious related experience in a service advisor or service writer role, preferred.
• Experience with typing or keyboarding.
• Physical presence at assigned work site, required.
• Valid Driver’s License with a good driving record

As a Sapp Bros. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Benefits Include:

• Health Insurance
• Short & Long Term Disability
• Employee Referral Program
• On-Demand Pay
• Paid Time Off
• Paid Holidays
• Uniform & Footwear Program
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Gasoline & Diesel-25 cents off
• Store & Restaurant Discounts
• Career Advancement - We promote from within!

Locations

HARRISONVILLE , Missouri , United States

EEO is the Law

Desired Pay

Hourly: 17.00-19.00