Service Writer

Hutson, Inc.; Woodhaven (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Clerk to assist in managing service operations. This role involves supporting technicians, handling customer interactions, and ensuring accurate record-keeping in a fast-paced environment. The ideal candidate will have strong administrative skills, a basic understanding of accounting, and a commitment to excellent customer service. Join a team that values teamwork and accountability, and contribute to a positive workplace culture while ensuring the highest standards of service. If you are ready to make an impact and grow in your career, this opportunity is for you.

Benefits

401(k) plan with company match

Company-paid short-term disability

Health Savings Account (HSA) with company match

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Paid holidays

Employee referral bonus

Dependent Care Assistance Plan

Employee Assistance Program

Wellness Program

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Basic knowledge of accounting practices and office procedures.

Responsibilities

• Manage billing cycles and work orders effectively.
• Support technicians and ensure customer satisfaction.
• Maintain accurate service department records.

Skills

Administrative Skills

Data Entry

Customer Service

Basic Accounting Knowledge

Microsoft Office

Mechanical Understanding

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.
• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
• Supports technicians with notes on work orders.
• Manages customer calls and creates work orders to be assigned.
• Supports a regional call support and dispatch to help the customer experience.
• Follows up with customers on equipment involving shop or part delays.
• Ensures payroll is up to date.
• Post Technician time to Work Orders.
• Report Service Department time to Payroll.
• This person is in charge of opening, reviewing, and closing all work orders.
• Create quote from existing SPG/MST library.
• Answer all Service Department directed calls.
• Address/engage all Service Department customers.
• Collection of payment upon completion on job(s).
• Interaction with John Deere personnel.
• Send internal quote for trade-in equipment.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the work order(s).
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Administrative, data entry, or office setting experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Knowledge of equipment models or numbers.
• Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional requirements

• Valid Driver’s License preferred.
• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Employee referral bonus
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

#ca-service

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