Mazda Service Writer

Lithia Driveway; Farmington Hills (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their dynamic team. In this role, you will be the vital link between customers and technicians, ensuring that all service needs are met with precision and care. Your expertise in customer service and basic automotive knowledge will help drive satisfaction and loyalty. With a commitment to earning customers for life, this opportunity offers a chance to thrive in a supportive environment while enjoying competitive pay and excellent benefits. Join a team where your contributions truly matter!

Benefits

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Qualifications

• Previous Service Advisor experience preferred.
• Basic mechanical understanding of an automobile.

Responsibilities

• Initiate automotive services and repairs by assessing vehicle performance problems.
• Serve as the communicator between the customer and technician.

Skills

Customer Service

Communication

Basic Mechanical Understanding

Education

High School Graduate

Job description

Dealership:

L0407 Suburban Mazda of Farmington Hills

Suburban Mazda Farmington Hills

Helping satisfied customers drive away with a smile on their face is what we do -join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.