SERVICE WRITER

Midas Auto Service Experts; Plainfield (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen engagierten Service Writer, der für die Leitung der Werkstatt und die Gewährleistung eines hervorragenden Kundenservices verantwortlich ist. In dieser Rolle sind Sie für die Verwaltung der Techniker, die Überwachung von Fahrzeuginspektionen und die Förderung von Kundenzufriedenheit zuständig. Sie bringen mindestens zwei Jahre Erfahrung im Automobilbereich mit und haben die Fähigkeit, ein harmonisches und produktives Arbeitsumfeld zu schaffen. Wenn Sie eine Leidenschaft für Autos haben und die Fähigkeit besitzen, in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Automobilbereich als Service Writer.
• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten.

Responsibilities

• Leiten und verwalten Sie alle Techniker im Werk.
• Überwachen Sie Fahrzeuginspektionen und erstellen Sie Reparaturaufträge.

Skills

Kundenservice

Kommunikationsfähigkeiten

POS-Computerkenntnisse

Teamführung

Allgemeines Automobilwissen

Education

2 Jahre Erfahrung als Service Writer

Job description

Join to apply for the SERVICE WRITER role at Midas Auto Service Experts.

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Service Writer is responsible for operations and performance (safety, efficiencies, etc.). He or she promotes customer satisfaction and retention and growth of existing and new business. The Service Writer owns overall operations in terms of cost control, inventory management, environmental compliance, and safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned Writer with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate has at least three years of experience in the automotive repair business or retail experience, a background in continuous improvement, and exceptional interpersonal skills.

Responsibilities

• Manage and direct all automotive and general service technicians in shop operations.
• Deliver exceptional customer service, including listening and consulting with customers.
• Follow up with customers on requested services, estimated completion times, etc.
• Oversee complete vehicle inspections, make comprehensive recommendations, build computerized repair orders, and source parts.
• Discuss pricing estimates with customers and promote shop service specials.
• Oversee technicians' inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks.
• Maintain inventory counts and be responsible for inventory losses.
• Ensure overall cleanliness and organization of the facility, including environmental compliance.
• Update and submit daily sales reports to Corporate.

Qualifications

• Minimum of 2 years of service writer experience.
• General automotive knowledge.
• Excellent customer service skills.
• Good communication skills.
• Strong POS computer and internet skills.
• Team-building skills.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
• Valid driver's license.

Join Our Team

As one of the largest destinations for automotive services, Midas is committed to developing career paths and building community relationships. The opportunities to grow and develop your expertise with Midas are endless.