Service Writer

United Rentals, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading equipment rental provider as a Service Writer, where you will manage service and maintenance-related administrative tasks. This role involves completing work orders, tracking technician hours, and ensuring customer satisfaction through effective communication. You'll be part of an award-winning company that values its employees, offering comprehensive benefits and opportunities for career growth. If you're detail-oriented and thrive in a fast-paced environment, this is the perfect opportunity to build your future with a supportive team.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Early Wage Access

Qualifications

• 1-2 years experience in a shop or service environment.
• Valid driver's license with acceptable driving record.

Responsibilities

• Complete work orders, including opening and closing with accurate information.
• Report technician hours accurately and timely.

Skills

Customer Service

Attention to Detail

Multi-tasking

Basic Computer Skills

Education

High School Diploma

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery, and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service-related invoices, handling customer inquiries, and keeping the service department informed with respect to service bulletins and general information.

What you'll do:

• Complete work orders, including opening and closing with accurate information.

• Report technician hours accurately and timely.

• Create and submit warranty claims for eligible tasks.

• Monitor warranty reports to ensure claims are properly closed.

• Run Preventive Maintenance reports and schedule work to maintain fleet currency.

• Address equipment maintenance issues promptly.

• Keep management informed of customer concerns.

• Code service invoices correctly within the General Ledger.

• Perform other duties as assigned.

Requirements:

• High School diploma or equivalent.

• Valid driver’s license with acceptable driving record.

• 1–2 years experience in a shop or service environment.

• Basic computer skills.

• Attention to detail.

• Ability to multi-task in a busy environment.

• High sense of urgency concerning customer service.

• Excellent customer service, teamwork, and communication skills.

This position is deemed Safety Sensitive under United Rentals’ policies.

Why join us?

We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people. We offer comprehensive benefits and perks, including:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy-Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings.

United Rentals, Inc. is an Equal Opportunity Employer. We make employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other protected status. For accommodations during the application process, email [e-mail].

We proudly hire active duty members, veterans, reservists, and their families. The values of leadership, discipline, integrity, and teamwork—core to your service—are the same values that drive our success. Many veterans are already part of our team, and we’re ready to support your transition into a rewarding career.

Note: The actual pay rate varies depending on factors such as position, education, training, experience, skills, and ability.

Compensation Range: $21.75 - $31.30