Service Writer

United Rentals, Inc.; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a leading equipment rental provider where you can make a significant impact as a Service Writer. In this dynamic role, you will handle service and maintenance administrative duties, ensuring efficient operations and high-quality customer service. Your responsibilities will include managing work orders, tracking technician time, and processing service-related invoices. With a strong emphasis on teamwork and communication, you'll thrive in a fast-paced environment that values your contributions. This innovative company is committed to your career development, offering best-in-class benefits and opportunities for growth, making it an exciting place to build your future.

Benefits

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program

Early Wage Access through Payactiv

Qualifications

• 1-2 years experience in a shop or service environment.
• Valid driver's license with acceptable driving record.

Responsibilities

• Complete work orders accurately and timely.
• Handle customer inquiries and maintain equipment files.
• Monitor warranty reporting and schedule preventive maintenance.

Skills

Customer Service

Time Management

Basic Computer Skills

Multi-tasking

Verbal/Written Communication

Education

High School Diploma or Equivalent

Job description

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do:

Work Order Completions, such as opening and closing work orders with accurate information

Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

Ensure that all tasks eligible for warranty are created and submitted for warranty

Monitor warranty reporting to ensure that all claims are properly brought to closure

Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

Handle equipment maintenance related issues with a high sense of urgency

Keep Management informed of customer concerns

Ensure all service-related invoices are properly coded within the correct General Ledger

Other duties assigned as needed

Requirements:

High School diploma or equivalent

Valid driver's license with acceptable driving record

1 – 2 years experience in a shop or service environment

Basic computer skills

Ability to multi-task in a busy environment

High sense of urgency with respect to customer service

Superior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.