Service Writer

Auto Service; Opelika (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Whitt's Auto Service Center in Opelika, AL is seeking a Service Writer to be the face and voice of the shop, handling customer needs and communicating service options clearly.

You will schedule appointments, convey repair estimates, coordinate with technicians, and ensure accuracy of repair orders while upholding ethical standards.

Candidates should be 18+, have a high school diploma or GED, a valid driver's license, and a dependable, friendly demeanor, with weekend availability.

Qualifications

• Experience interacting with customers and understanding their needs.
• Knowledge of automotive services is preferred.
• Must be at least 18 years old and have a valid driver's license.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Whitt's Auto Service Center customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• Available to work weekends and some holidays

Skills

Customer service

Communication

Scheduling

Reliability

Education

High school diploma or GED

Job description

Whitt's Auto Service Center is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Whitt's Auto Service Center customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Having a daughter in college living 7 hrs away with car issues can be very stressful. After calling I spoke to David who looked at the vehicle and gave me peace of mind with his honesty about the vehicle not needing engine repairs.