Service Writer

Gafni Walt's LLC; Torrance (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in Torrance is seeking a dedicated Service Writer to bridge the gap between customers and technicians. In this vital role, you will greet clients, understand their vehicle concerns, and create repair orders, ensuring a seamless service experience from start to finish. If you have a passion for the automotive industry and enjoy helping people, this is the opportunity for you. Join a supportive team that values honest communication and expert repairs, and take the next step in your career with a company that offers competitive pay and opportunities for growth.

Benefits

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• 3+ years of experience in a service writer or customer-facing automotive role preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet customers and assess their vehicle concerns with professionalism.
• Create detailed repair orders and manage service workflow efficiently.

Skills

Communication Skills

Organizational Skills

Customer Service

Automotive Knowledge

Education

High School Diploma

Experience in Automotive Service

Job description

Benefits:

1. 401(k)
2. Bonus based on performance
3. Opportunity for advancement
4. Paid time off
5. Training & development

We are a trusted, locally owned auto repair shop in Torrance, specializing in high-quality service for domestic, Japanese, and European vehicles. We pride ourselves on honest communication, expert repairs, and building lasting relationships with our customers. We're growing and looking for a dependable and customer-focused Service Writer to join our team.

Job Summary: As a Service Writer at our shop, you’ll be the key link between our customers and our technicians. You’ll greet clients, understand their concerns, create repair orders, and ensure the service process runs smoothly from drop-off to pick-up. If you enjoy helping people and have a passion for the automotive industry, we want to talk to you.

Key Responsibilities:

1. Greet customers and assess their vehicle concerns with professionalism and care
2. Create detailed repair orders and obtain necessary customer approvals
3. Communicate repair recommendations from technicians clearly and accurately
4. Maintain timely updates with customers regarding vehicle status and estimated completion
5. Manage service workflow and coordinate with technicians to ensure deadlines are met
6. Handle parts ordering and follow up on special-order items as needed
7. Ensure customer satisfaction from initial visit through post-service follow-up
8. Assist with shop scheduling and administrative duties as needed

Qualifications:

1. Prior experience in a service writer or customer-facing automotive role preferred
2. Strong communication and organizational skills
3. Basic understanding of vehicle systems and repair terminology
4. Ability to work efficiently in a fast-paced, team-oriented environment
5. 3+ years of experience in a similar role

What We Offer:

1. Competitive pay (base + performance-based bonuses)
2. Paid time off
3. Supportive, family-like work environment
4. Opportunities for growth and training