service writer

Midas Auto Service Experts; Anaheim (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Automobilservices sucht einen freundlichen Serviceberater, der als Bindeglied zwischen Kunden und Technikern fungiert. In dieser Rolle sind Sie für die Begrüßung der Kunden, die Planung von Terminen, die Schätzung von Kosten und die Durchführung von Inspektionen verantwortlich. Sie werden auch dafür sorgen, dass die Anliegen der Kunden effizient an die Techniker weitergegeben werden. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten sind unerlässlich.
• Starkes Verständnis der Automobiltechnologie und der Branche ist bevorzugt.

Responsibilities

• Begrüßung der Kunden und Terminvereinbarung für den Service.
• Dokumentation von Kundenanliegen und Erstellung von Serviceaufträgen.
• Schätzung der Reparaturkosten und -zeiten.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Kommunikationsfähigkeiten

Automobiltechnologie

Job description

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Job Responsibilities of an Auto Service Advisor:

1. Greeting customers and scheduling service appointments.
2. Documenting customer concerns and comments.
3. Writing service orders and describing problems and repairs.
4. Translating customer repair issues into standard repair terminology.
5. Explaining repairs to customers.
6. Test-driving vehicles to confirm repairs.
7. Estimating repair costs and time.
8. Handling customer complaints.

Midas Auto Service prioritizes excellent customer service and meeting customer needs.

If you believe you are a good fit for this position, we encourage you to apply. We look forward to meeting you.

Role Summary:

We seek a personable Service Advisor to serve as the liaison between customers and technicians. Responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The role involves understanding vehicle issues, determining repair timelines, and conveying customer concerns to technicians.

Qualifications:

Excellent customer service, interpersonal, and communication skills are essential. A strong understanding of automotive technology and industry is preferred.

Responsibilities:

1. Greeting customers and directing them to mechanics.
2. Consulting with mechanics about repairs and alternatives.
3. Using product and service knowledge to inform customers.
4. Answering questions, scheduling, and managing vehicle drop-offs and pickups.
5. Advising on warranty, cost savings, and trade-in options.
6. Managing dealership workflow and schedules.
7. Calling customers about service updates.
8. Maintaining positive customer relationships.
9. Processing service details and payments.
10. Liaising with technicians about parts.

Compensation ranges from $600 to $1,200 per week.

Join Our Team:

Midas is a leading destination for automotive services, offering career development and community engagement opportunities. We handle everything from tires and brakes to oil changes, with endless opportunities for growth.

Requirements:

• Industry experience preferred but not mandatory.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Motor Vehicle Manufacturing