Service Administrator

Transport Refrigeration, Inc.; Oak Creek (WI); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with company match

Paid holidays and PTO

Paid onboarding, hands-on training, &

Job summary

Transport Refrigeration, Inc. in Oak Creek, WI is hiring a Full-Time Service Writer (Service Advisor / Billing Clerk) to support the entire job lifecycle, from welcoming customers to closing repair orders.

You’ll manage service documentation, schedule work, and coordinate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed. This frontline role thrives in a fast-paced environment, requiring ownership, composure under pressure, and the ability

Qualifications

• 1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
• Strong multitasking and cross-functional coordination skills
• Clear verbal and written communication, especially under time pressure

Responsibilities

• Greet and triage walk-ins, scheduled service, and urgent requests
• Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
• Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
• Assign technician jobs and actively monitor job progress and accuracy
• Partner with the Parts Department to ensure parts availability and correct usage
• Collaborate with the Sales Team to align expectations and customer communication
• Track technician labor, validate job documentation, and ensure error-free invoicing
• Process COD payments and manage serialized part registration
• Answer inbound service calls and provide clear, professional assistance
• Assist in weekly payroll support and occasional cross-department needs

Skills

Multitasking

Cross-functional coordination

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Job DetailsJob Location: OAK CREEK OFFICE - OAK CREEK, WI 53154Salary Range: $24.00 - $30.00 HourlyJob Shift: 1st ShiftService Administrator - Oak Creek, WI

Full-Time Service Writer (Service Advisor / Billing Clerk)

Transport Refrigeration, Inc. – Thermo King Dealer

Oak Creek, WI

Become the Nerve Center of a Fast-Moving Service Team

Transport Refrigeration, Inc. (TRI), your local Thermo King dealer, is hiring a Service Writer at our high-volume Oak Creek, WI location—a mission‑critical support hub for refrigerated transport fleets across Wisconsin.

Also known as a Service Advisor or Billing Clerk, this full‑time role supports the entire job lifecycle: from welcoming the customer to closing the repair order. You'll manage service documentation, coordinate scheduling, and collaborate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed.

This is a frontline role in a fast‑paced environment, ideal for someone who thrives under pressure, takes ownership, and isn’t afraid to lead from the service counter.

Pay & Benefits

• $24–$30.00/hour, based on experience
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid holidays and PTO
• Paid onboarding, hands‑on training, and clear promotion paths

Requirements

• 1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
• Strong multitasking and cross‑functional coordination skills
• Clear verbal and written communication, especially under time pressure
• Comfortable using Microsoft Outlook, Excel, and Word
• High school diploma or equivalent
• Valid driver's license
• Willingness to travel occasionally for training or cross‑location support
• Familiarity with service order or dealership management software (preferred, not required)

What You’ll Do

• Greet and triage walk‑ins, scheduled service, and urgent requests
• Open and manage active repair orders (ROs) in a time‑sensitive, high‑volume shop
• Validate PO numbers, warranty eligibility, and payment methods pre‑dispatch
• Assign technician jobs and actively monitor job progress and accuracy
• Partner with the Parts Department to ensure parts availability and correct usage
• Collaborate with the Sales Team to align expectations and customer communication
• Track technician labor, validate job documentation, and ensure error‑free invoicing
• Process COD payments and manage serialized part registration
• Answer inbound service calls and provide clear, professional assistance
• Assist in weekly payroll support and occasional cross‑department needs

Why You’ll Succeed at TRI

• Stay calm when things move fast
• Collaborate across departments without silos
• Sweat the details so techs can execute and customers stay informed
• Know how to keep jobs moving, not just logged
• Want to be part of something bigger than "just another shop"

About TRI

• Transport Refrigeration, Inc., your local Thermo King dealer, specializes in temperature control systems for heavy‑duty trucks, trailers, and off‑highway fleets. We support fleets in food distribution, pharmaceuticals, mining, construction, and more.
• Responsive – We will be responsive to both internal and external customers. The nature of our business requires a sense of urgency as our customers haul perishables.
• Dedicated – In order to service our customers, we have a dedicated crew of professionals willing to do what it takes to keep equipment running. We offer extended hours and 24/365 emergency service.
• Empathetic – We are empathetic to both internal and external customers. Internally we respect everyone and treat them with kindness. Externally we understand our customers call us when they are in need. It is incumbent on us to make each touch point with a customer courteous and respectful.
• Creative – We are known to find creative ways to take care of customers. We have created new products for the industry (TriPac) and developed unique heating and A/C solutions. We are also experts with our equipment and find ways to utilize our extensive knowledge to find a way to keep equipment running.
• Ethical – Our reputation is the most important thing we have. We want to be known as fair and a trusted partner by both our associates and customers.

Transport Refrigeration, Inc. is an Equal Opportunity Employer.