Service Administrator / Service Writer - Lowell, AR

Transport Refrigeration Inc.; Lowell (AR); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Job summary

Transport Refrigeration of NW Arkansas, Inc. is looking for a Full-Time Service Writer to join our team in Lowell, AR. The ideal candidate will manage the service process from welcoming customers to coordinating repairs.

This role is perfect for individuals with experience in service writing and a passion for customer service. We offer competitive pay, comprehensive benefits, and training opportunities to thrive in a fast-paced environment.

Qualifications

• 1+ year of experience as a Service Writer, Service Advisor, or similar role preferred.
• Experience in a truck, trailer, diesel, automotive, dealership, or repair shop environment is a plus.
• Ability to learn service order and dealership management software.

Responsibilities

• Greet customers and respond to service needs.
• Open, manage, and close repair orders in a high-volume service environment.
• Coordinate and prioritize technician jobs and monitor repair progress.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Service order management software

Job description

Full-Time Service Writer / Service Advisor

Transport Refrigeration of NW Arkansas, Inc. – Thermo King Dealer

Transport Refrigeration of NW Arkansas, Inc. (TRA), your local Thermo King dealer, is hiring a Service Administrator for our high-volume Lowell, AR service location.

Also known as a Service Writer, Service Advisor, or Service Coordinator, this role helps manage the entire service process - from welcoming customers and opening repair orders to coordinating with technicians, parts, scheduling, and final billing.

This is a great opportunity for someone with service writer, service advisor, dealership, truck service, diesel shop, automotive, or repair order experience who enjoys a fast-paced environment and takes ownership of keeping jobs moving.

Pay & Benefits

• $23-30.00/hour, based on experience
• Full-Time
• PTO accrual starts Day 1
• Paid holidays
• Medical, Dental, & Vision Insurance
• Multiple medical plan options
• Employer HSA contributions
• Employer-paid Life & Long-Term Disability Insurance
• 401(k) with company match after 1 year
• Paid onboarding and hands-on training

Requirements

• 1+ year of experience as a Service Writer, Service Advisor, or Service Coordinator, or similar role preferred.
• Experience in a truck, trailer, diesel, automotive, equipment, dealership, or repair shop environment is a plus.
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.
• Comfortable communicating with customers, technicians, parts personnel, and management.
• Ability to learn service order and dealership management software.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Basic math and billing/invoicing skills.
• High school diploma or equivalent
• Valid driver's license
• Willingness to travel occasionally for training or cross-location support

What You’ll Do

• Greet customers and respond to scheduled, walk-in, and urgent service needs
• Open, manage, and close repair orders (ROs) in a high-volume service environment
• Gather customer concerns, repair needs, PO information, and payment requirements
• Coordinate and prioritize technician jobs and monitor repair progress
• Communicate job status and expectations with customers
• Partner with the Parts Department to ensure parts availability and accurate parts usage
• Collaborate with the Sales Team on customer communication and service needs
• Review technician labor, parts, and completed repair documentation
• Prepare accurate invoices and complete final billing
• Process COD payments and maintain the cash drawer
• Register serialized parts as required
• Answer inbound service calls and route calls appropriately
• Assist with weekly payroll support and other service department needs
• Maintain accurate service records and customer documentation

Why You’ll Succeed at TRA

We're a Thermo King dealership providing service and support around the clock. Our customers depend on us to keep critical transportation equipment operating, so our Service Administrators need to be organized, responsive, and comfortable working with urgency.

You’ll thrive here if you:

• Stay calm and professional when things get busy
• Keep multiple jobs moving at the same time
• Communicate clearly with customers and internal teams
• Pay attention to the details that keep repair orders and billing accurate
• Take ownership rather than waiting to be told what needs to be done
• Enjoy being the connection between customers, technicians, parts, and management

About Transport Refrigeration of NW Arkansas

Transport Refrigeration of NW Arkansas, Inc., is a growing Thermo King dealership, specializes in temperature control systems for heavy-duty trucks, trailers, and transportation equipment.

Our customers depend on us when their equipment needs to keep moving. We provide 24/365 emergency service and are committed to being responsive, dedicated, empathetic, creative, and ethical in everything we do.

Learn more about us: https://youtu.be/VYb6Xzu2dI0

Transport Refrigeration of NW Arkansas, Inc. is an Equal Opportunity Employer.

Direct applicants only – no recruiting agencies.