Service Writer

Chrysler LLC; Marshall (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance-based income

Training

Health insurance

Dental insurance

401(k)

Paid time off

Closed Sundays

Positive work environment

Job summary

Cole Chrysler Dodge Jeep Ram is seeking a Service Writer in Michigan to guide customers through maintenance and repair processes, explain service options and costs, and schedule appointments. You will greet customers, answer questions, and promote additional services and promotions while maintaining strong customer relationships.

The role emphasizes accuracy, strong communication, and a positive, professional demeanor in a fast-paced service department environment.

Qualifications

• Excellent customer service and communication abilities.
• Good computer and scheduling systems skills.
• Professional appearance and positive attitude.
• Ability to multi-task in a fast-paced environment.
• Energetic self-starter with dependable work ethic.

Responsibilities

• Guide customers through the auto maintenance and repair process.
• Advise customers on service options and costs and schedule appointments.
• Greet customers, answer questions and offer additional services including promotions.
• Follow vehicle status from bay entry to completion and keep customers informed.
• Review completed work with customers and ensure satisfaction.

Skills

Customer service

Computer skills

Communication skills

Professional appearance

Energetic self-starter

Job description

Award-Winning Cole Chrysler Dodge Jeep Ram is a great place to have a rewarding career! Our service department is seeking Service Writers, with excellent customer service skills, to guide customers through the auto repair and maintenance process, advise customers on service options and costs, offer special promotions, schedule service, greet customers, answer questions, follow vehicle from service bay entry to completion, ensure customers are satisfied, and more. Service Writers play a crucial role in maintaining positive customer relationships and driving revenue growth within our service department. Apply now for this great opportunity to drive your career forward with our growing organization.Cole Chrysler Jeep Dodge Ram is the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success!

Job Description

Guide customers through the auto maintenance and repair process
Advise customers on service options and costs and schedule appointments
Greet customers, answer questions and offer additional services including special promotions

• Excellent performance-based income!
• Excellent training
• Health and dental insurance
• 401(k) plan
• Paid time off
• Closed on Sundays
• A positive and professional work environment

Responsibilities

• Guide customers through the auto maintenance and repair process
• Advise customers on service options and costs and schedule appointments
• Greet customers, answer questions and offer additional services including special promotions
• Follow vehicle status from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Review completed work order with customer and ensure their satisfaction
• Maintain high CSI scores

Requirements

• Auto Service Writer experience is preferred but not required
• Good customer service, computer and communication skills
• A positive attitude, good work ethic and professional appearance
• An energetic self-starter that's conscientious, pleasant and dependable
• Able to multi-task in a fast-paced environment