Service Writer Trainee

Chrysler LLC; Marshall (MI); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Health and dental insurance

401(k) plan

Paid time off

Closed on Sundays

Positive and professional work enviro

Descripción de la vacante

Cole Chrysler Dodge Jeep Ram, a Coleman Automotive Group dealer, is seeking a Service Writer Trainee to join the team with a pathway to advance to a Service Writer. The role focuses on supporting the service department and guiding customers through maintenance and repair options.

The position offers hourly pay ($16-$20 based on experience), training, health and dental insurance, a 401(k) plan, paid time off, Sunday closure, and a positive work environment.

Formación

• Energetic with good customer service, computer and communication skills.
• A positive attitude, good work ethic and professional appearance.
• An self-starter that's conscientious, pleasant and dependable.
• Able to multi-task in a fast-paced environment.
• Valid driver's license and good driving record.

Responsabilidades

• Keep dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.
• Learn how to guide customers through the auto maintenance and repair process.
• Learn how to advise customers on service options and costs and schedule appointments.
• Greet customers, answer questions and offer additional services including special promotions.
• Follow vehicle status from service bay entry through completion of work.
• Keep customers informed of any changes that occur.
• Review completed work order with customer and ensure their satisfaction.

Conocimientos

Customer service

Computer skills

Communication skills

Descripción del empleo

Job Intro

Award-WinningCole Chrysler Dodge Jeep Ramis a great place to have a rewarding career! Our Service Department is seeking a Service Writer Trainee, with the opportunity to advance to a Service Writer, to join our team. Why work for Cole Chrysler Jeep Dodge Ram? We are the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success!

Job Description

Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.Learn how to guide customers through the auto maintenance and repair process

• $16 - $20 per hour based on experience
• Training
• Health and dental insurance
• 401(k) plan
• Paid time off
• Closed on Sundays
• A positive and professional work environment

Responsibilities

• Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.
• Learn how to guide customers through the auto maintenance and repair process
• Learn how to advise customers on service options and costs and schedule appointments
• Greet customers, answer questions and offer additional services including special promotions
• Follow vehicle status from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Review completed work order with customer and ensure their satisfaction
• Maintain high CSI scores

Requirements

• Energetic with good customer service, computer and communication skills
• A positive attitude, good work ethic and professional appearance
• An self-starter that's conscientious, pleasant and dependable
• Able to multi-task in a fast-paced environment
• Valid driver's license and good driving record