Automotive Service Advisor Trainee

FirstChoice Hiring; Marshall Township (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off

Closed on Sundays

Training

Job summary

Cole Chrysler Dodge Jeep Ram in Marshall, MI is seeking a Service Writer Trainee who will learn to guide customers through the maintenance and repair process and write up repair orders.

You will have the opportunity to advance to a Service Writer, with a supportive, award-winning team and a benefits package that includes health and dental insurance, a 401(k) plan, paid time off, and a customer-focused culture.

Qualifications

• Energetic with good customer service, computer and communication skills.
• A positive attitude, good work ethic and professional appearance.
• An self-starter that's conscientious, pleasant and dependable.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.
• Learn how to guide customers through the auto maintenance and repair process.
• Learn how to advise customers on service options and costs and schedule appointments.
• Greet customers, answer questions and offer additional services including special promotions.
• Follow vehicle status from service bay entry through completion of work.
• Keep customers informed of any changes that occur.
• Review completed work order with customer and ensure their satisfaction.
• Maintain high CSI scores.

Job description

15514 W Michigan Ave., Marshall, MI 49068

Service Writer Trainee

Award-Winning Cole Chrysler Dodge Jeep Ram is a great place to have a rewarding career! Our Service Department is seeking a Service Writer Trainee, with the opportunity to advance to a Service Writer, to join our team.

Why work for Cole Chrysler Jeep Dodge Ram?

We are the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success!

Responsibilities - Service Writer Trainee:

• Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.
• Learn how to guide customers through the auto maintenance and repair process
• Learn how to advise customers on service options and costs and schedule appointments
• Greet customers, answer questions and offer additional services including special promotions
• Follow vehicle status from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Review completed work order with customer and ensure their satisfaction
• Maintain high CSI scores

Qualifications - Service Writer Trainee:

• Energetic with good customer service, computer and communication skills
• A positive attitude, good work ethic and professional appearance
• An self-starter that's conscientious, pleasant and dependable
• Able to multi-task in a fast-paced environment
• Valid driver's license and good driving record
• High school diploma
• $16 - $20 per hour based on experience
• Training
• Health and dental insurance
• 401(k) plan
• Paid time off
• Closed on Sundays
• A positive and professional work environment