Automotive Service Writer

M&L Chrysler Dodge Jeep Ram; Lexington (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Paid holidays

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident and Critical Illnessinsurance

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram in Lexington, NC is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, guiding customers through service offerings, scheduling, and technical needs.

The role emphasizes teamwork, strong communication, and a positive, proactive attitude in a fast-paced dealership environment. Our benefits include 401(k), holidays, vacations, health coverage, and growth opportunities.

Qualifications

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver's license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

Responsibilities

• Oversee drive lane flow ensuring prompt, courteous service for customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently

Skills

Customer service

Communication

Teamwork

Basic computer skills

Driver's license

Fast-paced environment

Learn new technology

Electronic diagnostics

Education

High School Diploma or equivalent

Job description

What We're Looking For

Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? M&L Chrysler Dodge Jeep Ram is seeking Service Advisor's to help expand our growing Service department.

As a Service Advisor, you will own our customers' experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

About Us

At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver's license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.