Service Manager

Bane-Welker Equipment; Plain City (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Disability options

401K with company match

Job summary

Bane-Welker Equipment is seeking a Service Manager to lead the service operation across the dealership. The role requires organizing, training, and supervising staff to meet service goals while ensuring high customer satisfaction.

The manager will oversee shop workflow, scheduling, safety, and the execution of service strategies, with a focus on profitability and cross-department collaboration. Strong mechanical knowledge and leadership are essential.

Qualifications

• Must have a customer-focused and service mindset.
• Strong organizational ability and scheduling discipline.
• Proficient knowledge of repair processes, materials, tools, and techniques for agricultural equipment.
• Demonstrated leadership, tact, and ability to assign and guide personnel safely.
• Proficient in Outlook/Microsoft Office and computer skills.
• Solid knowledge of mechanical, electrical, and hydraulic systems.

Responsibilities

• Profits: achieve service sales volume, productivity and profitability targets.
• Ensure service department processes repair orders efficiently (retail, warranty, unit prep).
• Develop and monitor departmental objectives in line with company policies and budgets.
• Schedule service work to optimize flow and meet objectives.
• Lead SIP program implementation with other departments.
• Manage service assets including trucks, tools and equipment.
• Attract, develop and retain a capable service team aligned with company values.

Skills

Leadership

Communication

Mechanical knowledge

Electrical systems

Hydraulic systems

Diagnostics

Team development

Safety & policy

Tools

Outlook

Microsoft Office

Job description

Looking for a rewarding career in agriculture? Look no further than right here at Bane-Welker Equipment.

Bane-Welker Equipment is a 100% Employee-Owned ESOP that allows you to invest not only in your future but in the company in which you are building your career. Bane-Welker Equipment is focused on serving our customers, employees and the communities we live in.

Here at Bane-Welker Equipment, we offer a wide variety of full-time positions across all departments including Sales, Parts, Service, Precision Farming, Transportation and Administrative Department roles.

BENEFITS

• paid vacation and holidays
• health insurance
• short-term & long-term disability options
• 401K with company match
• more

ABOUT US

We are invested in our communities where we work and live.

We are 100% Employee Owned. See what that means to us (and you)!

Attention high school students! Do you want to be a diesel mechanic when you graduate? We’ve got the perfect opportunity. Tuition assistance, tool programs, and the opportunity to learn the job while attending school are just a couple of the perks.

Looking for a fun way to spend your summer while learning about jobs in the agriculture field? Our interships are unlike any other. Positions are posted in October.

The Service Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs.

Responsibilities

• Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth.
• Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines.
• Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations.
• Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations.
• Develop and execute a successful SIP program implementation in coordination with the other departments.
• Appropriately manages service assets including service trucks, tools, and equipment.
• Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker values and is highly productive and motivated.
• Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions.
• Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported.
• Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results.
• Strengthen employee performance through development and timely internal and external training.
• Customer Management: Achieve and sustain a high level of customer satisfaction and loyalty in ways that promote growth of current and new customers. § Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives.
• Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

Requirements

• Must have a customer focused and “be of service” attitude.
• Demonstrate organizational ability and systematic timing.
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
• Ability to demonstrate the Bane-Welker Core Values
• Be proficient in Outlook/Microsoft Office and computer skills.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Be experienced in operating vehicles and equipment used for diagnostic purposes.