Service Writer & Parts Coordinator: Keep Equipment Moving

Brown Equipment Company BEC; Lexington (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Brown Equipment Company in Lexington, Kentucky seeks a Service Writer / Parts Coordinator to keep our service operations running smoothly. You will help customers, coordinate with mechanics, and manage parts to ensure timely repairs.

In this dual role, prepare service estimates, track work orders, and communicate timelines. The ideal candidate is organized, customer-focused, and comfortable juggling priorities in a fast-paced environment with NetSuite and ERP tools.

Qualifications

• Excellent customer service and communication skills are required.
• Strong organizational skills and attention to detail are essential.
• Ability to manage multiple tasks and changing priorities in a fast-paced environment.
• Experience with service writing, parts ordering, inventory, or related roles preferred.
• Familiarity with automotive/diesel/heavy equipment environments is a plus.

Responsibilities

• Serve as the main point of contact for customers needing service or repairs.
• Coordinate with mechanics and service leadership to schedule, track, and complete repair work.
• Prepare service estimates and communicate costs and timelines to customers.
• Manage service work orders from start to finish with accurate labor, parts, and repair documentation.
• Keep customers updated on repair progress and answer questions.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

NetSuite

ERP software

Job description

Brown Equipment Company in Lexington, Kentucky seeks a Service Writer / Parts Coordinator to keep our service operations running smoothly. You will help customers, coordinate with mechanics, and manage parts to ensure timely repairs.

In this dual role, prepare service estimates, track work orders, and communicate timelines. The ideal candidate is organized, customer-focused, and comfortable juggling priorities in a fast-paced environment with NetSuite and ERP tools.