Service Ticket & Dispatch Coordinator

Midwest Alarm Services; Omaha (NE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Midwest Alarm Services is seeking a Service Coordinator to manage the service ticket queue daily, schedule technicians, and invoice service tickets. You will handle customer communications, verify ticket data, and ensure parts are in stock for timely service.

This role supports multiple sites within the Midwest and reports to the Customer Care Manager. Ideal candidates will have a High School Diploma or GED, strong computer skills (MS Word, Excel), excellent communication abilities, and solid

Qualifications

• High School Diploma or GED is required.
• Experience with computers including MS Word and Excel.
• Strong communication skills, both written and speaking.
• Decent mathematical and problem-solving skills.
• Must be able to handle multiple projects effectively on a regular basis.

Responsibilities

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Build schedule and daily assignment for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Coordinate service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Invoice service and subcontracted service tickets
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

Skills

Strong communication skills

Problem-solving skills

Computer literacy

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Midwest Alarm Services is seeking a Service Coordinator to manage the service ticket queue daily, schedule technicians, and invoice service tickets. You will handle customer communications, verify ticket data, and ensure parts are in stock for timely service.

This role supports multiple sites within the Midwest and reports to the Customer Care Manager. Ideal candidates will have a High School Diploma or GED, strong computer skills (MS Word, Excel), excellent communication abilities, and solid