HVAC Service Dispatcher & Operations Coordinator

Midwest Applied Solutions; Hillside (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Midwest Applied Solutions in Illinois is seeking an Assistant HVAC Coordinator to support the Service Department and technicians in Hillside. You will coordinate service resources, schedule personnel, and dispatch work orders to ensure timely, quality service.

The role requires strong organizational skills, customer service focus, and the ability to work in a fast-paced, high-volume environment with field staff and customers daily.

Qualifications

• Associate's degree in business or related field and 1 year call center experience.
• Three years combination of education or experience acceptable.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience is a plus.

Responsibilities

• Coordinate service resources as related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
• Generates Work Order Documents, dispatches technicians and notifies customers
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
• Logs service start-up and service work requirements in job tracking system
• Responsible for generating and printing various assigned reports
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
• Other duties as assigned.

Skills

Customer service

Call center exp

MS Office

Scheduling coordination

Team player

Education

Associate's degree in business or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Midwest Applied Solutions in Illinois is seeking an Assistant HVAC Coordinator to support the Service Department and technicians in Hillside. You will coordinate service resources, schedule personnel, and dispatch work orders to ensure timely, quality service.

The role requires strong organizational skills, customer service focus, and the ability to work in a fast-paced, high-volume environment with field staff and customers daily.