Service Coordinator

Midwest Alarm Services; Lenexa (KS); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Resumo da oferta

Midwest Alarm Services seeks a Service Coordinator to manage the service ticket queue, schedule technicians, and handle invoicing. A high school diploma, and proficiency with MS Word and Excel are required, along with strong communication skills. You will interface with contractors and customers to ensure timely, accurate service delivery.

Experience in coordinating multiple projects and attention to detail will be essential to succeed in this role.

Qualificações

• High School Diploma or GED is required.
• Proficiency with MS Word and Excel.
• Strong written and speaking communication skills.
• Good mathematical and problem-solving abilities.
• Ability to manage multiple projects simultaneously.

Responsabilidades

• Review service queue and maintain the service inbox daily.
• Take incoming calls and outbound correspondence with customers.
• Review ticket data against internal platforms to determine service needs.
• Build schedule and daily assignment for technicians based on skill level.
• Verify technician time on service tickets daily.
• Ensure required parts are in stock and ready for pickup.
• Coordinate service requests from subcontractors.
• Track all service work done and invoice tickets.

Conhecimentos

Strong communication skills

Multitasking

Problem-solving

Formação académica

High School Diploma/GED

Ferramentas

MS Word

Excel

Descrição da oferta de emprego

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998.Today, Midwest Alarm Services has15 locations throughout the Midwestand is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.
Our experts primarily work withcontractors, building owners, property managers, andfacilities directors to design and implement reliable life safety solutions.

Job Skills / Requirements

The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.

What You'll Be Doing:

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & make outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Build schedule and daily assignment for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with our inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Coordinate service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Invoice service and subcontracted service tickets
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

What you’ll need:

• High School Diploma or GED
• Experience with computers including MS Word and Excel
• Strong communication skills, both written and speaking
• Decent mathematical and problem-solving skills
• Must be able to handle multiple projects effectively on a regular basis.

*Essential Functions to be performed with or without a reasonable accommodations

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan

This job reports to the Customer Care Manager