Service Technician (TWIC required)

United Site Services; Lake Charles (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

United Site Services in Lake Charles, LA is seeking a Service Technician who will operate a company service truck and travel to customer sites to service portable restrooms and holding tanks, serving as the heart of our business.

You will follow USS and DOT safety standards, manage routes, and interact with customers to ensure services meet expectations while adapting to changing schedules and maintaining reliability and courtesy in every engagement.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Operate a service truck and travel to customer locations.
• Service, pump, clean portable restrooms and holding tanks according to standards.
• Maintain safety in accordance with USS and DOT safety standards.
• Assist customers on site to ensure services meet expectations.
• Provide routing feedback to optimize efficiency.
• Communicate customer needs and route changes to Operations.

Skills

Time management

Customer service

Communication

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.