Service Technician (TWIC required)

United Site Services; Beaumont (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

United Site Services is seeking a Service Technician to operate a company service truck and service portable restrooms and holding tanks at various locations. You will drive, service equipment, and interact with customers on-site to ensure the highest level of service and safety.

The role requires a CDL or non-commercial license, a valid TWIC, and strong time management and problem-solving abilities to adapt to changing routes and customer needs.

Qualifications

• Two years of commercial driving experience required.
• Valid Driver License (CDL or non-commercial) required.
• Valid TWIC required.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Drive service truck to locations to service/pump/clean portable restrooms and holding tanks.
• Perform all driving and service tasks safely per USS and DOT standards.
• Assist customers on-site to ensure services meet USS quality standards.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator for efficiency and customer satisfaction.
• Plan routes to meet current and future toilet needs and adjust as routes change.

Skills

Commercial driving

Customer service

Communication

Time management

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.