Service Technician (TWIC required)

United Site Services, Inc; Lake Charles (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

United Site Services, Inc. seeks a Service Technician to operate a company service truck and travel to customer sites to service, pump, and clean portable restrooms and holding tanks. The role centers on safe driving, on-site service, and delivering excellent customer care.

The position requires at least two years of commercial driving experience, a valid driver license (CDL or non-commercial), and a valid TWIC. Strong time management and problem-solving skills are essential.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Operate a company service truck to service, pump, clean portable restrooms and holding tanks.
• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Maintain safety standards per USS and DOT guidelines to prevent accidents or injuries.
• Conduct portable toilet servicing to USS 8 point service standard.
• Provide courteous customer service on site to ensure services are completed to standards.
• Adapt routes as needed to meet customer needs and communicate changes to the Operations team.
• Provide routing feedback to the Operations Manager/Supervisor/Coordinator for efficiency.

Skills

Commercial driving

Customer service

Time management

Communication

Problem solving

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.