Utility Technician (TWIC and CDL required)

United Site Services, Inc; Sweeny (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

United Site Services, Inc. seeks a Service Technician to operate a company service truck and service portable restrooms and holding tanks across client sites. You will drive in compliance with USS and DOT standards while delivering high-quality customer service.

This role requires valid CDL, TWIC, and strong communication, time management and problem-solving skills. Flexibility to adjust routes and focus on customer satisfaction is essential.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL and TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Drive company service truck to various locations to service/pump/clean portable restrooms and/or holding tanks.
• Operate in accordance with USS and DOT requirements and safety standards.
• Service portable toilets to USS 8 point service standard.
• Interact with customers on site to ensure services meet their standards.
• Maintain flexibility to adjust routes based on customer needs.
• Provide routing feedback to Operations Manager to improve efficiency and service quality.
• Anticipate current and future customer needs and plan accordingly.

Skills

Commercial driving

CDL

TWIC

Time management

Customer service

Communication

Problem solving

Decision making

Flexibility

Route planning

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Valid TWIC.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.