Service Technician - Part Time

PENN Entertainment, Inc.; Grantville (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Route Operations professional to support gaming terminals and cash handling across multiple locations.

You will travel to VGT sites, replenish paper, service bill validators, and perform routine resets on terminals while delivering outstanding customer service to clients and staff. You will work closely with the Route Operations Manager, handle payouts when needed, and ensure paperwork is completed accurately and on time.

Qualifications

• Previous customer service experience is required.
• Cash handling experience preferred.
• PC proficiency required.
• Experience in gaming industry is a plus.
• Ability to travel extensively for business needs.
• Ability to work nights, weekends, on call, and holidays.

Responsibilities

• Travel to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers.
• Perform minor resets of video gaming terminals.
• Replenish and service ticket redemption units and handle route cash collection duties.
• Provide high level of customer service to clients and employees, upholding company standards.
• Support and assist Route Operations Manager and complete required paperwork promptly.
• Process manual payouts due to equipment malfunctions or other circumstances as needed.
• Maintain safe, clean work areas and adhere to all policies.

Skills

Cash handling

Customer service

Team collaboration

Multitasking

Willingness to travel

PC proficiency

Tools

Ticket printers

VGT terminals

Cash handling devices

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Travels to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers.
• Responsible for performing minor resets of video gaming terminals.
• Responsible for replenishing and servicing ticket redemption units and performing all duties as required for the route cash collection process.
• This position is responsible for providing a high level of customer service to clients and employees and upholding company standards of customer service.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Understands and adheres to all company standards, policies, and procedures.
• Completes required training and development objectives within the assigned time frame.
• Projects a positive image of the company at all times.
• Handles minor repairs and assists with equipment malfunctions.
• Assists Route Operations Manager.
• Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary.
• Completes required paperwork in a timely manner.
• Informs Route Operations Manager of video gaming terminal issues.
• Provides outstanding employee and customer relations.
• Assists customers with questions and complaints regarding video gaming terminals. Provides answers and explanations and rectifies problems as appropriate.
• Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Keeps work areas clean and free of safety hazards, debris, and litter.
• Performs all job duties in a safe and responsible manner.
• All other duties and/or responsibilities as assigned.

Requirements

• Cash handling experience preferred.
• Experience within gaming industry is a plus.
• PC proficiency.
• Previous customer service experience is required.
• Ability to travel extensively as necessary for business needs.
• Ability to collaborate and work within a team-oriented environment.
• Ability to accurately prioritize, organize, and complete multiple tasks.
• Ability to work nights, weekends, on call, and holidays as required.
• Wiring, network, and troubleshooting experience is a plus.
• Weight expectations up to 50-60 pounds.