Service Technician - Rockford

Prairie State Gaming; Rockford (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Penn Entertainment is seeking a Service Technician to provide timely, friendly service to PSG locations, repairing VGT and Coin Operations equipment across the assigned route. This role emphasizes strong customer service, safety, and adherence to company policies.

The position requires the ability to work nights and weekends, and to collaborate with the Route Service Manager. Candidates should diagnose basic hardware issues and document work orders, with opportunities for training and career

Qualifications

• Must be at least 21 years of age.
• Experience within VGT industry is a plus.
• PC proficiency.
• Previous customer service experience is a plus.
• Ability to work nights, weekends, and some holidays.
• Wiring, network, and troubleshooting experience is a plus.
• Valid driver’s license.

Responsibilities

• The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.
• Provide a high level of customer service to clients and team members and uphold company standards of customer service.
• Understand and adhere to all company standards, policies, and procedures.
• Completes required training and development objectives within the assigned time frame.
• Projects a positive image of the company at all times.
• Collaborate and work within a team-oriented environment.
• Handle Slot Machine malfunctions and assist Route Service Manager.
• Verify customer payouts and complete required paperwork in a timely manner.
• Inform Route Service Managers of Gaming machine problems and provide outstanding team member and customer relations.
• Assist customers with questions and complaints regarding slot machines, provide explanations and rectify problems as appropriate.
• Meet attendance guidelines and keep work areas clean and free of safety hazards.

Skills

PC proficiency

Wiring & networking

Valid driver's license

Customer service

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.

• This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
• Understand and adhere to all company standards, policies, and procedures
• Completes required training and development objectives within the assigned time frame
• Projects a positive image of the company at all times
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Handle Slot Machine malfunctions
• Assist Route Service Manager
• Verify customer payouts
• Complete required paperwork in a timely manner
• Inform Route Service Managers of Gaming machine problems
• Provide outstanding team member and customer relations
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris, and litter
• Perform all job duties in a safe and responsible manner

Requirements

• Must be at least 21 years of age
• Experience within VGT industry is a plus
• PC proficiency
• Previous customer service experience is a plus
• Ability to work nights, weekends, and some holidays
• Wiring, network, and troubleshooting experience is a plus
• Valid driver’s license