Slot Technician

PENN Entertainment, Inc.; Morgantown (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a qualified technician to diagnose, repair, and maintain slot machines and related equipment. The role includes servicing ACSC systems and central control servers, with duties spanning installation, reporting, and guest assistance.

The position requires 1–2 years in a technical field or slot-machine experience, along with strong reading, writing, and basic math skills. Travel as needed to support properties may be required.

Qualifications

• High School Diploma or GED required; technical/associate degree preferred.
• 1–2 years in a technical/computer field or prior slot-machine experience considered.
• Ability to read and interpret operating manuals and procedures.
• Ability to write reports and perform basic math.
• Intermediate computer skills (MS Office).

Responsibilities

• Diagnose and repair technical problems with slot machines and related equipment.
• Perform routine maintenance on slot machines per manufacturer specs.
• Diagnose and repair ACSC slot system and central control server.
• Install, remove, and modify slot machines and prepare them for play.
• Generate reports related to slot performance and maintenance.
• Assist guests with service inquiries and issues.
• Travel as a VGT/Service Technician when needed.

Skills

Slot machine repair

Diagnostics

Maintenance

Guest service

Education

High School Diploma / GED

Technical degree preferred

Tools

Slot systems

Central control computer server

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Diagnoses and repair all technical problems associated with slot machines and related equipment.
• Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications.
• Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system.
• Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play.
• Generates computer reports relating to slot performance and maintenance, as required.
• Assists with guest service problems and inquiries.
• Serves in the capacity of a traveling VGT Technician or Service Technician, as needed.
• Provides professional representation at internal and external meetings and events.
• Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Ensures interactions with internal and external guests follow the guidelines of the customer service program
• Adheres to all Corporate and local policies, procedures, and operating guidelines.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma/GED; Associate’s/Technical Degree in a technical or related field preferred.
• 1-2 years of experience in a technical or computer related field or prior experience with slot machines or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents, such as operating and maintenance instructions and manuals.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to read, analyze, and interpret technical procedures.
• Must have the ability to write reports.
• Must have the ability to perform basic math skills.
• Must have intermediate computer knowledge (Microsoft Office).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 25% of the time
• Standing 25% of the time
• Bending and lifting 50% of the time
• Lifting/moving maximum of 75 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Risk of electrical shock
• High Noise Level