Mobile Gaming Terminal Technician (Travel Ready)

PENN Entertainment, Inc.; Grantville (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Route Operations professional to support gaming terminals and cash handling across multiple locations.

You will travel to VGT sites, replenish paper, service bill validators, and perform routine resets on terminals while delivering outstanding customer service to clients and staff. You will work closely with the Route Operations Manager, handle payouts when needed, and ensure paperwork is completed accurately and on time.

Qualifications

• Previous customer service experience is required.
• Cash handling experience preferred.
• PC proficiency required.
• Experience in gaming industry is a plus.
• Ability to travel extensively for business needs.
• Ability to work nights, weekends, on call, and holidays.

Responsibilities

• Travel to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers.
• Perform minor resets of video gaming terminals.
• Replenish and service ticket redemption units and handle route cash collection duties.
• Provide high level of customer service to clients and employees, upholding company standards.
• Support and assist Route Operations Manager and complete required paperwork promptly.
• Process manual payouts due to equipment malfunctions or other circumstances as needed.
• Maintain safe, clean work areas and adhere to all policies.

Skills

Cash handling

Customer service

Team collaboration

Multitasking

Willingness to travel

PC proficiency

Tools

Ticket printers

VGT terminals

Cash handling devices

Job description

PENN Entertainment, Inc. is seeking a Route Operations professional to support gaming terminals and cash handling across multiple locations.

You will travel to VGT sites, replenish paper, service bill validators, and perform routine resets on terminals while delivering outstanding customer service to clients and staff. You will work closely with the Route Operations Manager, handle payouts when needed, and ensure paperwork is completed accurately and on time.