Service Technician III (Master CFESA Certified)

Whaley Foodservice; Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Sign-On Bonus

Competitive Salary

Company Vehicle

Continuing Education

401k & Profit Sharing

Medical & Dental Benefits

Job summary

A leading foodservice equipment company in Charlotte seeks a skilled technician responsible for maintaining and repairing customer equipment. Applicants should have leadership capabilities, at least three CFESA certifications, and the ability to operate hand and power tools. The role includes on-call responsibilities and documentation tasks. Competitive salary and benefits are offered.

Qualifications

• Must be at least 18 years old.
• 3 years of applicable experience required.
• Valid Driver's license needed.
• CFESA Master Technician with three certifications.

Responsibilities

• Perform maintenance and repair of commercial kitchen and HVAC equipment.
• Adhere to safety policies and procedures.
• Document tasks using a tablet.
• Communicate with customers regarding repairs.
• Use proper tools for repair (hand and power tools).
• Monitor truck stock for necessary parts.
• Maintain service vehicle, tools and uniforms.
• Work independently with daily supervision.
• Participate in weekend/holiday on-call rotation and overtime as needed.
• Obtain correct part numbers via branch parts person.
• Collect payment on COD jobs.
• Contribute to branch targets for response time and first-time fix rates.
• Participate in available training to increase skill and knowledge.
• Performs other duties as required.

Skills

Troubleshooting

Leadership

Customer communication

Electrical systems

Refrigeration equipment

Education

CFESA Master Technician (3 of 4 CFESA certs)

Tools

Hand tools

Power tools

Tablet for documentation

Job description

Position Summary

This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.

Major Responsibilities

1. Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
2. Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
3. Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
4. Communicate professionally with customer regarding required repairs and status.
5. Use proper tools for repair, including hand tools and power tools.
6. Monitor truck stock to ensure required parts are stocked on vehicle.
7. Maintain service vehicle, tools and uniforms.
8. Work independently with daily supervision.
9. Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.

Additional Responsibilities

1. Obtain correct part numbers through branch parts person.
2. Collect payment on COD jobs.
3. Contribute positively to branch targets for response time and first time fix rates.
4. Participates in available training to increase skill and knowledge.
5. Performs other duties as required.

Contacts

• Internal– Daily with branch staff; occasionally with corporate staff.
• External– Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

Minimum Qualifications

• Must be 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• 3 Years of applicable experience.
• Valid Driver's license and driving record that all aligns with our safety standards.
• CFESA Master Technician with three of the four CFESA certifications.

We Offer

Sign-On Bonus Available For Qualified Technicians

• Competitive Salary & On-call Pay
• Company Vehicle & Cell Phone
• Uniforms Provided
• Meters & Test Equipment
• Continuing Education
• Industry Certification
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.