Master Service Technician

Whaley Foodservice; Shreveport (LA); On-site; USD 49,593 - 61,992; Full time

Benefits offered by this job

Sign-On Bonus

Company Vehicle

Medical & Dental Benefits

401k & Profit Sharing

Job summary

A leading foodservice company in Shreveport is seeking a technician for maintenance and repair of equipment. The role requires at least one year of applicable experience and CFESA Master Technician certification. Responsibilities include troubleshooting various commercial kitchen equipment and maintaining service vehicles. The position offers a competitive salary, on-call pay, and benefits like health insurance and a 401k plan.

Qualifications

• Must be at least 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with safety standards.

Responsibilities

• Troubleshoot and repair gas, electric, water, refrigeration, and steam equipment.
• Utilize a tablet to document tasks timely.
• Participate in weekend/holiday on-call rotation.

Skills

Leadership capabilities

Ability to mentor and train

Troubleshooting skills

Customer communication

Education

CFESA Master Technician certification

1 Year of applicable experience

Tools

Hand tools

Power tools

Tablet for documentation

Job description

Position Summary

Pay Rate: $36.00-45.00/hour*

This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on‑call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.

Major Responsibilities

1. Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
2. Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
3. Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
4. Communicate professionally with customers regarding required repairs and status.
5. Use proper tools for repair, including hand tools and power tools.
6. Monitor truck stock to insure required parts are stocked on vehicle.
7. Maintain service vehicle, tools and uniforms.
8. Work independently with daily supervision.
9. Participate as scheduled for weekend/holiday on‑call rotation and work regular overtime as needed.

Additional Responsibilities

1. Obtain correct part numbers through branch parts person.
2. Collect payment on COD jobs.
3. Contribute positively to branch targets for response time and first time fix rates.
4. Participates in available training to increase skill and knowledge.
5. Performs other duties as required.

Contacts

• Internal – Daily with branch staff; occasionally with corporate staff.
• External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

Minimum Qualifications

• Must be at least 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• 1 Year of applicable experience.
• CFESA Master Technician with three of the four CFESA certifications.

We Offer

• Sign‑On Bonus Available For Qualified Technicians
• Competitive Salary & On‑call Pay
• Company Vehicle & Cell Phone
• Uniforms Provided
• Meters & Test Equipment
• Continuing Education
• Industry Certification
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short‑Term Disability
• Long‑Term Disability Insurance (company paid)
• Life Insurance (company paid)
• Enjoy the benefits of our Town Shares Program – share in our company's success!

Equal Opportunity Employer

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.