Service Technician III (Master CFESA Certified)

PT Holdings LLC; Wilmington (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Uniforms provided

Medical & dental benefits

401(k) & profit sharing

Paid holidays & vacation

On‑call pay

Continuing education

Life insurance (company paid)

Job summary

Whaley Foodservice is seeking a skilled technician to maintain and repair customer kitchen and HVAC equipment. You will be trained in at least two skill sets, earn on‑call pay, and mentor others while upholding safety standards.

Responsibilities include diagnosing issues, ordering parts, documenting work, and communicating status to customers. A CFESA Master Technician credential with three CFESA certifications is required, along with a valid driver''s license.

Qualifications

• 18 years of age or older.
• Background check and drug screen required.
• 3 years of applicable experience.
• Valid driver''s license meeting safety standards.
• CFESA Master Technician with three of the four CFESA certifications.

Responsibilities

• Adhere to SAFETY policies and use of PPE.
• Troubleshoot and repair gas, electric, water, refrigeration and steam‑powered commercial kitchen and HVAC equipment.
• Document tasks via tablet (parts order, work order, timesheet).
• Communicate with customers regarding repairs and status.
• Use proper tools for repair (hand and power tools).
• Monitor truck stock to ensure required parts are stocked on the vehicle.
• Maintain service vehicle, tools and uniforms.
• Work independently with daily supervision.
• Participate in weekend/holiday on‑call rotation and overtime as needed.

Skills

CFESA Master Technician

Equipment troubleshooting

Customer communication

Tools

Hand tools

Power tools

Job description

Position Summary

This position is responsible for maintenance and repair of customer equipment as assigned. The role is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on‑call roster. It demonstrates leadership capabilities with the ability to mentor and train other employees.

Major Responsibilities

1. Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
2. Troubleshoot and repair gas, electric, water, refrigeration and steam‑powered commercial kitchen and HVAC equipment.
3. Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
4. Communicate professionally with customer regarding required repairs and status.
5. Use proper tools for repair, including hand tools and power tools.
6. Monitor truck stock to insure required parts are stocked on vehicle.
7. Maintain service vehicle, tools and uniforms.
8. Work independently with daily supervision.
9. Participate as scheduled for weekend/holiday on‑call rotation and work regular overtime as needed.

Additional Responsibilities

1. Obtain correct part numbers through branch parts person.
2. Collect payment on COD jobs.
3. Contribute positively to branch targets for response time and first‑time fix rates.
4. Participate in available training to increase skill and knowledge.
5. Perform other duties as required.

Contacts

• Internal‑ Daily with branch staff; occasionally with corporate staff.
• External‑ Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

Minimum Qualifications

• Must be 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• 3 years of applicable experience.
• Valid driver's license and driving record that aligns with our safety standards.
• CFESA Master Technician with three of the four CFESA certifications.

We Offer

Sign‑On Bonus Available For Qualified Technicians

• Competitive salary & on‑call pay
• Company vehicle & cell phone
• Uniforms provided
• Meters & test equipment
• Continuing education
• Industry certification
• 401(k) & profit sharing
• Paid holidays & vacation
• Medical & dental benefits
• Short‑term disability
• Long‑term disability insurance (company paid)
• Life insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.