Service Technician II

Windsor-Communities; Alexandria (VA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Housing discount

Annual PTO and holidays

Regional awards

Cellphone stipend

Shoe/accessory allowance

Tuition assistance

Job summary

Windsor Communities is seeking a Service Technician II for Windsor Kingstowne in Alexandria, VA. The candidate should have 2+ years of multifamily or related maintenance and be familiar with HVAC, plumbing, electrical, painting, and carpentry.

The role includes an on-call rotating schedule for after-hours emergencies. Responsibilities include troubleshooting, diagnosing, repairing, and preventive maintenance across apartments, common areas, mechanical rooms, and more, with documentation via

Qualifications

• 2+ years of maintenance experience in multifamily, commercial, or hotel environments.
• Familiarity with building safety systems (fire sprinklers/alarms).
• Experience using smart devices and property management software for records and work orders.

Responsibilities

• Troubleshoot, diagnose, repair, and prevent issues in apartments, common areas, mechanical rooms, plumbing, electrical and appliance spaces.
• Maintain accurate records and complete work orders using property management software.
• Support on-call rotations and after-hours emergency response.
• Collaborate with residents and team to ensure timely maintenance and high service levels.

Skills

Multifamily maintenance

Fire safety systems

PMS software

Hand tools

Power tools

Customer service

Troubleshooting

Job description

Service Technician II | Windsor Kingstowne - Alexandria, VA

Windsor Kingstowne is a 556 unit garden style apartment community.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Successful Service Technicians can come from a variety of backgrounds including apartment maintenance, HVAC, general labor, construction, hotel, general building maintenance, and work order management. Must have intermediate competency with HVAC, plumbing, electrical, appliance repair, painting, and carpentry. Must be available to be part of a rotating on call schedule for after hours and weekend emergency response.

Compensation:

Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $23.52 - $29.40 per hour, depending on years of experience, tenure, and location.

Annual Starting Comp: $48,921 - $61,152

Benefits

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

Your Skills

• Minimum of 2 years’ experience with multifamily residential, commercial or hotel maintenance
• Familiarity with building safety systems including the fire systems (sprinklers/alarms)
• Ability to use smart devices and property management software for maintaining accurate records and work order completion
• Advanced knowledge of hand tools and basic power tools
• Support the company’s values and cultures by providing exceptional service to teammates and residents
• Troubleshoot, diagnose, repair, and apply preventative measures with apartment homes, common areas, mechanical rooms, plumbing, electrical and appliance areas

Requirements

• Site specific certifications such as:
  • EPA Type II preferred or ability to become certified within 90 days of start date
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date
• Ability to work a flexible schedule, some weekend work and ability to participate in the on-call rotations

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".