Service Technician: Foundation & Water Solutions — Ownership & Growth

Groundworks Canada Corporation, Inc.; Alabaster (AL); Presencial; USD 1.791.000 - 2.108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Employee Company Ownership

Industry Leading Training Programs

Leadership Development and Career Grow

Comprehensive and Affordable Benefits

Top Workplace culture

Descripción de la vacante

Groundworks is seeking a Service Technician to join our field team in Alabama. You will execute scheduled appointments, travel to customers’ homes, and represent the company professionally during every visit.

You will identify upsell opportunities, perform maintenance visits, diagnose and fix issues, install add-on products, and ensure safety and accurate documentation are completed. This role emphasizes customer service, reliability, and a commitment to safeguarding our customers’ homes and

Formación

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.

Responsabilidades

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long‑term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned

Conocimientos

Sales experience

Customer relations

Construction/Home Improvement

Educación

High school diploma or GED

Driver's License

Descripción del empleo

Groundworks is seeking a Service Technician to join our field team in Alabama. You will execute scheduled appointments, travel to customers’ homes, and represent the company professionally during every visit.

You will identify upsell opportunities, perform maintenance visits, diagnose and fix issues, install add-on products, and ensure safety and accurate documentation are completed. This role emphasizes customer service, reliability, and a commitment to safeguarding our customers’ homes and