Service Technician

Groundworks Canada Corporation, Inc.; Alabaster (AL); On-site; USD 1,791,000 - 2,108,000; Full time

Benefits offered by this job

Competitive Pay

Employee Company Ownership

Industry Leading Training Programs

Leadership Development and Career Grow

Comprehensive and Affordable Benefits

Top Workplace culture

Job summary

Groundworks is seeking a Service Technician to join our field team in Alabama. You will execute scheduled appointments, travel to customers’ homes, and represent the company professionally during every visit.

You will identify upsell opportunities, perform maintenance visits, diagnose and fix issues, install add-on products, and ensure safety and accurate documentation are completed. This role emphasizes customer service, reliability, and a commitment to safeguarding our customers’ homes and

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long‑term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned

Skills

Sales experience

Customer relations

Construction/Home Improvement

Education

High school diploma or GED

Driver's License

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands‑on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success.

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

Duties and Responsibilities

• - Execute appointments scheduled with customers
• - Travel to customers' home based on assigned appointments
• - Build long‑term relationships with customers and professionally represent the company
• - Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• - Perform annual customer maintenance visits, examining work previously completed
• - Perform reactive service appointments, diagnose, and fix any issues
• - Install additional products purchased by the customer as necessary
• - Adhere to safety regulations and procedures when carrying out responsibilities
• - Examine solutions installed by the company and determine potential warranty or non-warranty work
• - Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• - It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• - Other duties as assigned

Qualifications

• - 1 or more years of proven sales experience preferred but not required
• - Construction/Home Improvement experience preferred
• - Proven customer relations experience preferred
• - High school diploma or GED or equivalent experience
• - A valid, non-restrictive Driver's License is required

Working Conditions

• - The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• - The position requires good manual dexterity (hand, hand and arm, two hands) and multi‑limb coordination. It also requires the ability to quickly move arms and legs.
• - The employee must have excellent stamina.
• - Seeing with the ability to read reports, data, statistics and information on computer screens are required.

What We Provide

• - Competitive Pay
• - Employee Company Ownership Opportunities
• - Industry Leading Training Programs
• - Leadership Development and Career Growth Tracks
• - Comprehensive and Affordable Benefits Package
• - Top Workplace with Award Winning Culture

The anticipated salary range is the expected hiring range for this role in Alabama is $13.00 - $15.30. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.