Service Technician: Field Diagnostics & Customer Impact

Greenway-Equipment; Wynne (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Greenway Equipment is seeking a Service Technician to independently diagnose, service, repair, and maintain agricultural and outdoor power equipment. The role emphasizes field work, documentation, safety, and ongoing training while expanding knowledge of John Deere technology and competitive products.

You will collaborate with a team that values exceptional customer experience and a strong work ethic, with opportunities for growth and career development within the organization.

Qualifications

• Understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with tools and following Technical Manual procedures.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and documentation of diagnostics and repairs.
• Participate in training programs to develop skills.
• Follows safety rules and regulations in performing work.
• Prepares reports and forms for work assignments.
• Maintain knowledge of John Deere and competitors.
• Maintain vehicles, inventory, tools and equipment.
• Mentor Apprentices and junior Technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

John Deere equipment

Diagnostics

Service Advisor

Diagnostic tools

Education

High School Diploma, GED, or equivalent

Tools

Service Advisor

Diagnostic software

Job description

Greenway Equipment is seeking a Service Technician to independently diagnose, service, repair, and maintain agricultural and outdoor power equipment. The role emphasizes field work, documentation, safety, and ongoing training while expanding knowledge of John Deere technology and competitive products.

You will collaborate with a team that values exceptional customer experience and a strong work ethic, with opportunities for growth and career development within the organization.