Service Technician

Socket.dev; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and sick time

Paid holidays and birthday leave

Job summary

Hotwire is seeking a skilled Service Technician to join our field team in San Antonio, TX. You will perform installations, upgrades, disconnects, and troubleshooting for IP and RF based video, voice and internet services, including DISH and DIRECTV installations.

You will handle fiber troubleshooting (1310/1490/1550 nm), configure routers and Wi‑Fi, and ensure quality service from the equipment room to the customer premises. Valid driver’s license and 5+ years’ experience required.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency with hand and power tools.
• Valid state driver’s license in state of hire and clean record.
• Willingness to work on ladders and at various heights.
• Associates degree preferred; HS diploma required.

Responsibilities

• Perform reconnects, disconnects and service changes following company procedures and safety practices.
• Troubleshoot fiber optics using 1310/1490/1550 nm wavelengths.
• Administer router, access point, bridge and Wi‑Fi configurations.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wires and terminate connectors.
• Configure customer PCs for internet operation.
• Test drop wires from equipment room to end user location.
• Participate in on-call rotation.
• Other duties as assigned.

Skills

Fiber optic cabling

Hand & power tools

Driver's license

Ladder safety

High school diploma

Education

Associates Degree in Internet Technologies or Engineering

High School Diploma or equivalent

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Tools

Cisco Certifications

Microsoft Certifications

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.