Service Technician

RiseMe; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision Plans

401K Retirement Plan

Paid Vacation, Sick Time, and Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perk

Job summary

RiseMe is seeking a Service Technician to perform quality installation practices, upgrades, disconnects and troubleshooting of video, voice and internet services. You will handle fiber optic troubleshooting, router and Wi‑Fi configuration, and on-site drops from the demarc to the customer premises.

The role requires experience with cable and fiber installations, ladder work, and availability for on-call rotation, including weekends and holidays.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Active and clean state driver’s license; comfortable heights.
• High School Diploma or equivalent; associates preferred.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Troubleshoot fiber optic links at 1310/1490/1550 nm.
• Configure routers, access points, and Wi‑Fi.
• Troubleshoot IP and LAN from demarc to customer premises.
• Install CAT5/CAT6 drop wire and connectors.
• Work on on-call rotation; weekends as needed.
• Identify fiber connectors; test and tone drop wires.

Skills

Cable & Internet Install

Fiber optic cabling

Equipment troubleshooting

Ladder work/physical stamina

Education

High School Diploma or equivalent

Associates in Internet Tech/Engineering (preferred)

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Tools

Testing tools (fiber)

Small hand tools

Power tools

Networking setup (routers/APs)

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.