Service Technician

Hotwire Communications; Boynton Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Hotwire Communications is seeking a Service Technician to perform quality installation practices including upgrades, disconnects and troubleshooting of IP and RF video, voice and internet services.

Responsibilities include fiber optic troubleshooting, configuring routers/Wi‑Fi, installing drop wires, and testing connectivity from equipment room to customer site. You must be flexible with hours and on-call shifts.

Qualifications

• Minimum of 5 years' experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience is required.
• Proficient with small hand tools and larger power tools.
• Valid state driver's license in the hiring state.
• Comfortable working on ladders and at heights.
• HS diploma; associate degree preferred in Internet Technologies or Engineering.
• Cisco CCT/CCENT and Microsoft MCSA certifications are desirable.
• Ability to work days, weekends, evenings and holidays with on-call rotation.

Responsibilities

• Perform reconnects, requested and non-pay disconnects, and service changes per procedures.
• Routinely troubleshoot fiber optics at 1310/1490/1550 nm.
• Configure routers, access points, bridges and Wi-Fi.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wire and connectors.
• Test drop wires from equipment room to end user location.
• Work on on-call rotation and perform other duties as assigned.

Skills

Cable/telecom installation

Fiber optic cabling

On-call readiness

Ladder/work at heights

Flexible schedule adaptability

Education

Associates Degree in Internet Technologies or Engineering

High School Diploma or equivalent

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Tools

Power tools

Hand tools

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years' experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver's license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.