Service Technician

Hotwire Communications Ltd; Lake Wales (FL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

401K with company match

Paid vacation

Paid holidays

Service discounts

Employee referral bonuses

Exclusive entertainment discounts

Job summary

Hotwire Communications Ltd seeks a Service Technician to install and upgrade services including IP, RF video, voice, and internet across customer premises in Florida. You will perform reconnects, disconnects, and service changes while adhering to safety and company procedures.

Responsibilities include fiber optic troubleshooting (1310/1490/1550 nm), configuring routers and Wi‑Fi, installing CAT5/CAT6 cabling, testing connections, and supporting on‑call rotations.

Qualifications

• Minimum 5 years of experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficient with hand tools and power tools.
• Active, clean state driver’s license in-state.
• Comfortable working on ladders and at heights.
• High School Diploma or equivalent; Associate degree preferred.
• Cisco certifications (CCT/CCENT) and Microsoft MCSA certifications.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Troubleshoot fiber optics (1310/1490/1550 nm) and IP network issues.
• Configure routers, access points, bridges and Wi‑Fi.
• Install CAT5/CAT6 drop wires and connectors; test runs.
• Configure customer PCs for internet operation and test end‑to‑end connectivity.
• Work on an on‑call schedule rotation.

Skills

Fiber optic troubleshooting

IP/LAN troubleshooting

Router/AP/Wi‑Fi setup

Cable installation (CAT5/CAT6)

Tools proficiency

On-call rotation experience

Education

High School Diploma or equivalent

Associate degree in Internet Technologies or Engineering

Tools

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.


• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.


• Administer router, access point, Bridge and Wi‑Fi processes.


• Perform troubleshooting and solution methodologies for IP and LAN.


• Install all types of CAT5/CAT6 drop wire.


• Install connectors on CAT5/CAT6 drop wire.


• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.


• Successfully install all ancillary equipment provided to subscribers.


• Identify fiber connectors and color code.


• Configure customer PCs for successful internet operation.


• Test and tone all drop wires from equipment room to end user location.


• Work on an on‑call schedule rotation.


• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet


• Must have Fiber Optic Cabling experience


• Proficiency using small hand tools and larger power tools


• Must have active and clean, non‑restrictive, state issued driver’s license in State where hired.


• Must be comfortable working on a ladder and all heights


• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred


• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office


• Ability to work days, weekends, evenings and holidays and participate with on‑call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans


• 401K Retirement Plan with Company Match


• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)


• Paid Volunteer Time


• Paid Parental Leave


• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high‑speed internet, video service, phone, and security service


• Employee Referral Bonuses


• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.