Service Technician

Hotwire Communications Ltd; Winter Haven (FL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Comprehensive healthcare

401K with company match

Paid vacation, sick time, holidays

Paid parental leave

Service discounts

Employee referral bonuses

Job summary

Hotwire Communications Ltd in Winter Haven, FL, is seeking a Service Technician responsible for quality installation practices including upgrades, disconnects and troubleshooting of all services (IP, RF video, voice and internet). The role involves fiber troubleshooting (1310/1490/1550 nm), configuring routers and Wi‑Fi, installing CAT5/CAT6, testing drops, and supporting on-call rotation.

High school diploma required; associates preferred; 5 years in cable/telecom installation; valid driver’s

Qualifications

• Minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Valid driver’s license in state of hire and ability to work at heights.
• Associates degree preferred; Cisco/Microsoft certifications a plus.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Routinely troubleshoot fiber optics (1310/1490/1550 nm).
• Configure router, access point and Wi‑Fi systems.
• Troubleshoot IP and LAN connectivity.
• Install CAT5/CAT6 drop wire and connectors.
• Test and tone drop wires from equipment room to customer location.
• Participate in on‑call rotation.

Skills

Cable installation

Fiber optic troubleshooting

IP networking basics

On-call availability

Education

High School Diploma or equivalent

Associates degree in Internet Technologies or Engineering preferred

Tools

Small hand tools

Power tools

Cable testing equipment

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.