Service Technician

Hotwire Communications; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K Plan

Paid Vacation

Service Discounts

Job summary

Hotwire Communications seeks a Service Technician to perform quality installations, upgrades, disconnects, and troubleshooting of IP and RF video, voice and internet services, including DISH and DIRECTV.

You will handle fiber optic troubleshooting, configure routers and Wi‑Fi, install drop wires, and participate in on-call rotations. A minimum of 5 years' experience, fiber cabling expertise, and a valid driver's license are required.

Qualifications

• Must have 5+ years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber Optic Cabling experience required.
• Proficiency with small hand tools and power tools.
• Active and clean state driver's license in state of hire.
• Comfort working on ladders and heights.
• Education: HS diploma or equivalent; associate degree preferred.
• Certifications: Cisco CCT/CCENT; Microsoft MCSA.
• Willingness to work days, weekends, evenings and holidays; on-call rotation.

Responsibilities

• Perform reconnects, disconnects, and service changes per company procedures and safety practices.
• Troubleshoot fiber with 1310, 1490 and 1550 nm wavelengths.
• Configure routers, access points, and Wi-Fi.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wire and connectors.
• Troubleshoot customer premises equipment from demarcation to end user.
• Test and tone all drop wires; ensure internet operation.
• Participate in on-call rotation and related duties.

Skills

Troubleshooting

Fiber optic

Hand tools

Driver's license

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Cisco Certifications

CCT/CCENT

Microsoft Certifications - MCSA

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.