Service Technician

RiseMe; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health plan

401K match

Paid time off

Volunteer time off

Parental leave

Hotwire discounts

Referral bonuses

Entertainment discounts

Job summary

RiseMe is seeking a Service Technician to perform quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet.

This role requires fiber optic troubleshooting, CAT5/CAT6 wiring, router and Wi-Fi configuration, on-call rotation and a high school diploma (Associates preferred). Benefits include health plans, 401K match, paid time off and discount programs.

Qualifications

• High School Diploma or equivalent required.
• Associates degree in Internet Technologies or Engineering preferred.
• Cisco CCENT or similar entry-level certifications.
• Microsoft MCSA certification beneficial.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Troubleshoot fiber optics (1310/1490/1550 nm).
• Configure routers, access points, and Wi‑Fi.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wires and connectors.
• Work on an on-call rotation.
• Other duties as assigned.

Skills

Fiber optic troubleshooting

IP/LAN troubleshooting

Cable installation

Router/Access Point setup

On-call rotation

Tool proficiency

Education

High School Diploma or equivalent

Associates degree preferred

Cisco CCENT certification

Microsoft MCSA certification

Tools

Fiber testing equipment

LAN testing tools

Cable crimping tools

Ladder safety equipment

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.