Service Technician

Hotwire Communications Ltd; Boynton Beach (FL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare/vision/dental

401K with company match

Paid vacation & holidays

Paid sick time

Birthday holiday

Paid volunteer time

Paid parental leave

Employee discounts

Referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd in Boynton Beach, FL is seeking a Service Technician to install, upgrade, disconnect and troubleshoot video, voice and internet services, including IP and RF connections, DISH and DIRECTV.

You will perform fiber troubleshooting, install CAT5/6 drops, configure customer PCs, and support on-call rotations while following safety and company procedures. This role requires hands-on technical skills and reliable service delivery.

Qualifications

• Minimum 5 years of experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficient with small hand tools and larger power tools.
• Valid state driver’s license with clean record.
• Comfortable working on ladders and at heights.
• Associates degree preferred; Cisco CCT/CCENT and MCSA certifications noted.

Responsibilities

• Perform reconnects, disconnects and service changes per procedures and safe work practices.
• Routinely troubleshoot fiber and IP networks; handle LAN issues.
• Install CAT5/CAT6 drop wire and connectors.
• Configure customer equipment and ensure successful internet operation.
• Test and tone drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Perform other duties as assigned.

Skills

Cable installation

Fiber optic cabling

Troubleshooting

Tool proficiency

Driver's license

Working at heights

Education

High School Diploma or equivalent

Associate degree in Internet Technologies or Engineering (preferred)

Tools

Hand tools

Power tools

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.