Service Technician

Hotwire Communications Ltd; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision

401K with Company Match

Paid Vacation/Sick/Holidays

Volunteer Time

Parental Leave

Service Discounts

Employee Referral Bonuses

Entertainment Discounts

Job summary

Hotwire Communications Ltd. is seeking a Service Technician to perform quality installation practices including upgrades, disconnects, and troubleshooting of IP and RF based video, voice, and internet services.

Responsibilities include fiber optic troubleshooting, router and Wi‑Fi configuration, and CAT5/CAT6 installations. The role requires 5 years of experience with cable/phone/internet installation, fiber cabling, and a valid driver’s license.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber Optic Cabling experience required.
• Proficiency using small hand tools and larger power tools.
• Active and clean state-issued driver’s license in the state of hire.
• Comfortable working on ladders and at heights.
• High School Diploma or equivalent; Associates degree preferred.
• Cisco Certifications (CCT/CCENT) and Microsoft Certifications (MCSA) are desirable.
• Ability to work days, weekends, evenings and holidays; on-call rotation as needed.

Responsibilities

• Perform reconnects, disconnects, and service changes per company procedures and safety practices.
• Routinely troubleshoot fiber optics using 1310/1490/1550 nm wavelengths.
• Administer routers, access points, bridges, and Wi‑Fi processes.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wires and connectors.
• Test and tone drop wires from equipment room to end user location.
• Coordinate on-call rotation as scheduled.
• Assist with other duties as assigned.

Skills

Fiber optic troubleshooting

Hand and power tools

Driver's license

Climbing ladders

On-call readiness

Education

High School Diploma or equivalent

Associates Degree in Internet Technologies or Engineering

Tools

Small hand tools

Power tools

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.