Installation Technician

Hotwire Communications Ltd; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare plans

401K matching

Paid vacation

Paid holidays

Parental leave

Employee discounts

Job summary

Hotwire Communications Ltd is seeking an Installation Technician to perform fiber-optic service installation and customer training. The role covers video, voice, and internet installations, including in single-family homes, condos, and apartments.

Responsibilities include activating service, wiring, troubleshooting IP and video issues, and maintaining safety standards. A valid driver's license and 3+ years in installation are required; on-call rotations are included.

Qualifications

• High School Diploma or equivalent; Associate degree in Internet Technologies preferred
• Minimum 3 years' experience installing, testing and troubleshooting cable, phone and internet
• Fiber optic cabling experience required
• Proficiency with hand tools and power tools
• Valid state driver's license in the hiring state
• Comfortable working on ladders and heights
• Cisco/CCT or CCENT certification and Microsoft MCSA preferred
• Ability to work days, weekends, evenings, holidays and on-call rotation

Responsibilities

• Assist installation and customer activation of fiber-optic services in subscriber homes
• Install and service video, telephone, and internet
• Punch down telephone lines and install CAT5/CAT6 wiring
• Troubleshoot video, telephone and internet from demarcation to customer premises
• Troubleshoot IP issues from demarcation to customer premises
• Test and tone all drop wires from equipment room to end user location
• Work on an on-call rotation
• Other duties as assigned

Skills

Cable installation

Fiber optics

Driver's license

Tools proficiency

On-call rotations

Cisco/CCENT/CCT certifications

Education

High School Diploma or equivalent

Associate degree in Internet Technologies (preferred)

Tools

CAT5/CAT6 wiring

Hand & power tools

Job description

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

RESPONSIBILITIES

• Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
• Install and service full video services, including analog, digital, and HD TV
• Install, service, and disconnect telephone and internet customers
• Punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.