Service Technician

Siddons-Martin Emergency Group; Port Acres (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Training and Safety Equipment

Employee Stock Ownership Program

Paid Holidays and PTO

4 Weeks Paid Parental Leave

HSA match

Downgrade: Verizon Wireless Company/AD

Job summary

Siddons-Martin Emergency Group is seeking a field service technician to perform repair and preventative maintenance on emergency vehicles, traveling to customer sites to troubleshoot and repair equipment.

The ideal candidate will have a High School Diploma or GED, a Class B CDL, and strong customer service skills, with the ability to work independently and under pressure while traveling within the assigned territory.

Qualifications

• High school diploma or GED required.
• Clean driving record and Class B CDL preferred.
• Knowledge of repair principles and procedures in heavy truck repair.

Responsibilities

• Service and repair of all fire apparatus equipment.
• Test and repair equipment by traveling to customer locations.
• Provide troubleshooting and installation of equipment.
• Respond to customer needs as required.
• Confirm that equipment is functional after service.
• Provide telephone support for troubleshooting.
• Ensure equipment remains in proper working condition after service.

Skills

Excellent customer service

Independent worker

Willing to travel

Strong communication

Problem solving

Education

High School Diploma or GED

Class B CDL (non-exempt)

Knowledge of heavy truck repair

Tools

Diagnostic tools

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

Perform repair work and preventative maintenance on emergency vehicles. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.