Field Service Technician

Siddons-Martin Emergency Group; Albuquerque (NM); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-Term Disability

Voluntary Life Insurance

Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Verizon Wireless Company Discount

Job summary

Siddons-Martin Emergency Group is seeking a Field Service Technician to service and repair fire apparatus equipment. Travel to customer locations will be required to troubleshoot and install equipment, ensuring systems are in proper working condition.

The role emphasizes dependable, customer-focused service with the ability to work independently, handle pressure, and communicate clearly with clients and team members.

Qualifications

• Must be dependable and able to work independently or with minimal supervision.
• Excellent customer service skills, both verbal and written.
• Must be willing to travel within an assigned territory.
• Must be able to work under pressure and manage service calls.
• Assume responsibility for a high quality repair process.
• Strong verbal communication skills.

Responsibilities

• Service and repair of all fire apparatus equipment.
• Test and repair equipment by traveling to customer locations.
• Provide troubleshooting and installation of equipment.
• Attend to customer needs as required.
• Confirm that equipment is functional.
• Provide telephone support to troubleshoot with customers.
• Follow through to ensure proper operation after troubleshooting.

Skills

Customer service

Verbal communication

Independent work

Work under pressure

Willing to travel

Education

High School Diploma or GED

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits

• Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits

• Basic Life & AD&D, Critical Illness Insurance
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The Field Service Technician is responsible for the service and repair all equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressureAbility to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repaid Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.