Service Technician

Siddons-Martin Emergency Group; Killeen (TX); On-site; USD 30,000 - 44,000; Full time

Job summary

Siddons-Martin Emergency Group in Texas seeks a Service Technician to service and repair fire apparatus equipment, diagnose issues, and keep vehicles safe and in top condition. Responsibilities include following SMEG policies, coordinating with shop staff, providing accurate labor estimates, maintaining reports, traveling to designated sites, and striving for 100% customer satisfaction.

Desired EV/ASE certifications, CDL-B within six months, and strong communication and organizational skills are

Qualifications

• Demonstrate ability to set and reach performance goals as directed by ownership
• Willingness to travel to other site locations as needed
• Experience in Fire/Emergency related industry
• Aim to obtain EVT Master Tech and Pierce Master Technician status
• Proven track record of success
• Excellent verbal and written communication
• Strong organizational skills (work area, tools, safety)
• Leadership and motivational skills
• Customer service mindset and business-focused
• Engage with employees and customers professionally
• Proficient with Outlook/Word/Excel and related software

Responsibilities

• Enforce company policies as defined in the SMEG Handbook
• Interact with service staff to coordinate daily work
• Maintain clean, safe work areas and proper tool storage
• Maintain professional appearance at all times
• Perform vehicle diagnosis, services, and repairs
• Provide accurate labor time estimates and parts lists
• Support quality checks with Shop Foreman/Assistant Manager
• Follow productivity goals and identify improvement areas
• Follow SMEG procedures in operations manual
• Participate in morning planning meetings
• Maintain clear, timely reports and paperwork
• Report potential problems to management
• Coordinate with Pierce Manufacturing personnel
• Travel to designated sites as directed

Skills

Communication

Leadership

Customer service

Safety awareness

Problem solving

Education

High School Diploma or GED

2+ years in automotive service/technical school

Clean driving record; CDL-B within 6 months

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The Service Technician is responsible for the service and repair all fire apparatus equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.

Duties and Responsibilities

Unless otherwise specified, the Shop Technician is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Qualifications

• The Shop Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within Fire and Emergency related industry
• Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Education and/or Experience

• High School Diploma or GED
• 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
• Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.