Field Service Technician

Siddons-Martin Emergency Group; Brookshire (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

HSA match

Dental

Vision

Paid Holidays

Paid Time Off

4 Weeks Paid Parental Leave

Paid Training

Safety Equipment

Verizon Discount

Job summary

Siddons-Martin Emergency Group in Brookshire, TX is seeking an experienced service technician to perform repair work and preventative maintenance on emergency vehicles. You will troubleshoot problems on emergency equipment and ensure reliability of critical systems.

Travel to customer sites within your territory, document work, install equipment as needed, and provide telephone support for troubleshooting; maintain high repair quality and exceptional customer service for our public-safety fleet.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision.
• Should have excellent verbal communication skills.
• Must have the ability to work under pressure.
• Ability to manage service calls.

Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Skills

Territory travel

Dependable

Customer service

Independent worker

Verbal communication

Under pressure

Service calls

Education

High School Diploma

CDL Class B

Heavy truck repair knowledge

Job description

Company Sponsored Benefits:

Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term

Disability, Accident and Hospital Indemnity

Insurance, Telehealth, Voluntary Life

Insurance, Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Company Paid Benefits:

Basic Life & AD&D, Critical Illness

Insurance, Long-Term Disability

Employee Assistance Program

Verizon Wireless Company Discount (eligibility requirements)

Summary

Perform repair work and preventative maintenance on emergency vehicles. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.